Website Privacy Policy

Last updated: 2 September 2026

This Privacy Policy explains how personal information is collected, used and protected when you visit or interact with pooleconstructiongroup.co.uk.

It applies specifically to information collected through this website. It does not cover personal information collected through other business activities or through third party websites.

1. Who We Are

For the purposes of UK data protection law, Poole Construction Group is the data controller responsible for personal information collected through this website.

Website: pooleconstructiongroup.co.uk
Privacy contact: enquiries@pooleconstructiongroup.co.uk

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the email address above.

2. Information We May Collect

We may collect personal information when you use this website, including:

  • Your name

  • Your email address

  • Your telephone number

  • Your address or project location, where provided

  • Details submitted through a contact, quotation or enquiry form

  • Any information you include within a message or enquiry

  • Your communication preferences

  • Your IP address

  • Your browser type, device information and operating system

  • Information about how you use and navigate the website

  • Cookie identifiers and consent preferences

  • Referral information, such as the website or search engine that directed you to us

Please do not submit sensitive personal information through the website unless it is necessary for your enquiry.

3. How We Collect Your Information

We may collect personal information:

  • When you complete and submit a website form

  • When you contact us using an email address or telephone number displayed on the website

  • When you request a quotation or further information

  • When you choose or update your cookie preferences

  • Automatically through cookies, server logs and similar technologies

  • When you interact with embedded content, maps, videos or social media features

4. How We Use Your Information

We may use information collected through the website to:

  • Respond to enquiries and requests

  • Provide quotations or information about our services

  • Contact you about an enquiry you have submitted

  • Take steps at your request before entering into a contract

  • Operate, maintain and secure the website

  • Monitor website performance and resolve technical problems

  • Understand how visitors use the website

  • Improve the website, its content and the user experience

  • Prevent spam, fraud, misuse and other security threats

  • Maintain records where required for legal, regulatory or administrative purposes

  • Comply with our legal obligations

  • Establish, exercise or defend legal claims

We will not sell your personal information.

5. Our Lawful Bases for Processing

Under the UK General Data Protection Regulation and the Data Protection Act 2018, we must have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

Consent: Where you have actively agreed to a particular use of your information, such as accepting optional cookies. You may withdraw your consent at any time.

Contract: Where processing is necessary to respond to a request before entering into a contract or to perform a contract with you.

Legal obligation: Where we need to process information to comply with the law.

Legitimate interests: Where processing is necessary for our reasonable business interests, provided those interests do not override your rights and freedoms. This may include responding to enquiries, maintaining website security, preventing fraud and improving the website.

6. Contact and Enquiry Forms

When you submit a form through the website, the information you provide will be used to respond to your enquiry and provide any information or quotation you have requested.

Form submissions may be stored within the website’s content management system, sent to us by email or processed by a trusted website service provider.

Please ensure that any information you submit is accurate and does not include unnecessary personal or sensitive information.

7. Cookies

This website uses cookies and similar technologies. Cookies are small files placed on your device when you visit a website.

Cookies may be used to:

  • Enable essential website functions

  • Remember your cookie preferences

  • Protect website forms from spam and misuse

  • Measure website traffic and performance

  • Understand how visitors interact with the website

  • Support embedded content or third party services

Essential cookies may be placed without consent where they are strictly necessary for the website to function. Analytics, advertising and other optional cookies will only be used where you have provided consent through the cookie consent banner.

You can accept, reject or manage optional cookies through the cookie consent banner. You can also delete or block cookies through your browser settings. Blocking certain cookies may affect how the website functions.

For further information about the cookies used on this website, please refer to the website’s Cookie Policy or cookie settings panel.

8. Website Analytics

If you consent to analytics cookies, we may use analytics services to understand how visitors use the website. These services may collect information such as:

  • Pages visited

  • Time spent on the website

  • Links clicked

  • Approximate location

  • Device and browser information

  • How you arrived at the website

Analytics information is generally used in an aggregated form to help us monitor and improve the website.

You can withdraw your consent to analytics cookies at any time through the website’s cookie settings.

9. Spam Prevention and Website Security

The website may use security and spam prevention services to protect forms and prevent fraudulent or automated submissions.

These services may process technical information such as your IP address, device details, browser information and how you interact with a form.

We may also maintain website and server logs for security, troubleshooting and fraud prevention purposes.

10. Embedded Content and External Links

Pages on this website may contain embedded content, such as videos, maps, social media content or other materials provided by third parties.

Embedded content may behave as though you have visited the third party’s website directly. Those third parties may collect information about you, use cookies or monitor your interaction with the embedded content, subject to your cookie preferences where applicable.

The website may also contain links to external websites. We are not responsible for the privacy practices, security or content of third party websites. You should read the privacy policy of any external website you visit.

11. Who We May Share Information With

We may share personal information collected through the website with trusted service providers where necessary, including:

  • Website hosting providers

  • Website developers and maintenance providers

  • Email and communications providers

  • Website analytics providers

  • Cookie consent management providers

  • Website security and spam prevention providers

  • Professional advisers, where necessary

  • Regulators, law enforcement bodies or public authorities where required by law

These providers may only use personal information for the purposes for which it was shared and must handle it securely.

We may also disclose information where necessary to comply with a legal obligation, protect our rights or investigate suspected fraud or misuse.

12. International Data Transfers

Some website service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place. These may include UK adequacy regulations, the International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another legally recognised safeguard.

13. How Long We Keep Your Information

We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

  • The nature of your enquiry

  • Whether your enquiry leads to a service or contractual relationship

  • Legal, accounting or regulatory requirements

  • The need to resolve disputes

  • The need to establish, exercise or defend legal claims

  • Website security and administrative requirements

Enquiries that do not result in further business will normally be retained only for a reasonable period before being securely deleted or anonymised.

Cookie retention periods vary according to the type and purpose of each cookie. Further details should be available through the website’s cookie settings panel or Cookie Policy.

14. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

These measures may include secure website hosting, encryption, access controls, software updates, backups, security monitoring and restricted access to personal information.

Although reasonable safeguards are used, no website or internet transmission can be guaranteed to be completely secure.

15. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information

  • Ask us to restrict how your information is used

  • Object to certain types of processing

  • Request the transfer of information you provided to another organisation

  • Withdraw consent at any time where processing is based on consent

  • Complain about how your personal information has been handled

These rights are not absolute and may be subject to legal exemptions.

To exercise any of these rights, please email enquiries@pooleconstructiongroup.co.uk. We may need to confirm your identity before responding. We will normally respond within one month, as required by data protection law.

16. Children’s Privacy

This website is not designed or intended for children, and we do not knowingly collect personal information from children through it.

If you believe that a child has submitted personal information through the website, please contact us so that the information can be reviewed and, where appropriate, deleted.

17. Automated Decision Making

We do not use personal information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

18. Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

19. ICO Registration

Where required, our Information Commissioner’s Office registration details will be added to this Privacy Policy once confirmed.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, the services used on it or applicable legal requirements.

The latest version will be published on this page, and the date at the top of the policy will be updated.